change of username

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    • nkor wrote:

      Hello,

      I would like to change my in-game user name(ekso_aristeras). I sent a ticket request and I got the following reply: "For name change, follow the procedure in the forum".
      I believe you can't change your username. Wait until a dev sees this post and answers.
      "You can't break a man the way you break a dog, or a horse. The harder you beat a man, the taller he stands." -Jackal (Far Cry 2)

    • Silver Star wrote:

      I tried both but I still can’t change the username I have in game user195777 WHICH IS VERY ANNOYING
      Please submit a support ticket with the user name you wish to have along with two alternative names. I do not see any tickets from that user requesting a name change? If you have done this with mobile maybe try logging in with the browser or contacting us via the main page at the bottom clicking on support.
      PrinceofHonor
      Senior Game Operator
      EN Support Team | Bytro Labs Gmbh

      Click here to submit a bug report or support ticket
    • also I have been playing for a year now nearly every day. I had 10 games going many of which I was winning. Yesterday they disappeared and it started me over on tutorial. I know my game is still there because I can see it on the rankings, at 53. Every hour I can’t figure this out I am losing troops. Do you have any suggestions how I can access my original account?? I’m banging my head against a wall right now.
    • america362 wrote:

      I had 10 games going many of which I was winning. Yesterday they disappeared and it started me over on tutorial.
      Hello General,

      Thank you for your report and your patience.

      When opening the page on mobile you need to use the "login" button instead of the "play" button. The "play" button will create a new account.

      If you have created a new account accidentally please follow these steps. If you need help or clarification please reply.

      1)First step is to check if you remember your login name and password. You can do this by visiting callofwar.com in any browser (A private or incognito window is necessary if you are logged in already) and trying the login menu in the upper right corner of desktop, or bottom center if on mobile. If you are sure of your username and password you can skip to step 3.

      2) If you have forgotten your password you can recover it with the "forgot password" link within that login menu by entering the email address attached to that account.

      3) If you used the same email address on this new account, that will prevent the "forgot password" link from operating correctly. You will need to change the password on the account that you can access to something else in order to recover the original account. (If you used different email accounts you can skip to step 4)

      4) Once you are sure you can can log in to your original account you will need to delete this accidentally created account from the account menu in the lower right corner of the app. On desktop the account menu is the settings gear cog on the right hand side under your name and rank.

      5) You will need to delete the app and reinstall it. (Or if you used a mobile browser instead of the app you will need to delete the cookies pertaining to Callofwar.com from your browser.) This will allow you to use the "login" button and access your original account. As a reminder the "play" button will create a new account again. On desktop you can logout with the arrow button next to the settings gear under your name and rank.


      I hope this has helped with your query.

      Does this issue still occur or has it been resolved?

      If it still occurs please reply to let us know.
      War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



      VorlonFCW
      Main Administrator
      EN Support Team | Bytro Labs Gmbh

      >>> Click Here to submit a bug report or support ticket <<<
    • america362 wrote:

      How do you find a “support ticket” to change username??
      You can change your username once by yourself.

      From mobile I assume it is you play, (after you figure out the right account) you can go to the account menu in the lower right corner of the main page and change your name in the same area where you set/ change your password and email address.
      War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



      VorlonFCW
      Main Administrator
      EN Support Team | Bytro Labs Gmbh

      >>> Click Here to submit a bug report or support ticket <<<