need help ASAP!!!!!

Lucion1132 · Jun 5th 2017, 8:19am

in my current research section during game play remains a white blank. i can literally do anything and everything else the game has to offer. i just cant research anything, like you can see all the troops armor vehicles navy airforce and even special. it just wont let me see the to the right underneath whare it says "current research".. I would like assistance asap please, I have a serious war going on and in need of my research very badly right now. if I had known about being able to contact yall, I would've done it yesterday at 930am. ive restarted my pc the game itself, shut it off, logged off, nothing seeming to work.. any ideas or answers?

K.Rokossovski · Jun 5th 2017, 9:40am

Fastest way is to send in a bug report from the game itself. Click on the wheel on the bottom right, some new buttons pop up, pick the one with the bug on it. Include as much info as you can with your report, preferably a screenshot also if it looks weird as you say.

Mathex319 · Jun 5th 2017, 6:55pm

Yes exactly what Rokossovsski said, i will put this "on hold" until the bug report will be dealt with.

freezy · Jun 8th 2017, 5:37pm

Hi, for graphical bugs we always need the exact browser version and a screenshot

Then we will gladly investigate. Also an info since when it is happening is appreciated.

Lucion1132 · Jun 13th 2017, 8:47pm

I don't know how to do screenshots on my PC its new, but I will try the first answer to see whats up, and ill keep looking around to figure out how to screen shot it for yall to see what yall can do

Lucion1132 · Jun 13th 2017, 8:54pm

yea I got it yall, but this is what my research looks like, been like this for awhile now haha I'm even amazed I'm alive still in this world I'm currently active in

Restrisiko · Jun 13th 2017, 11:32pm

I would try a different image format / resolution / zoom, or whatever is set on your PC ..
.. the height of the map and especially the height of the research menu seems very compressed / curtailed.

freezy · Jun 16th 2017, 10:36am

Lucion1132 wrote:

yea I got it yall, but this is what my research looks like, been like this for awhile now haha I'm even amazed I'm alive still in this world I'm currently active in

Thanks, I will forward the problem. But can you perhaps also tell me the browser version you use? Click on the 3 dots in the upper right corner, then hit settings, then scroll down where it says something like "Microsoft Edge 38.14393.1066.0", "Microsoft EdgeHTML 14.14393" and copy me these 2 things please.

Also, can you tell me if you are using the standard browser zoom level? (to reset it to standard, hit CTRL and * (on the numpad on the right side of the keyboard))

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