Parting Ways - WiseOdin

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    • Parting Ways - WiseOdin

      To the Community, which I have spent well over two years guiding and building with the support team,

      As of yesterday, I have been removed from my position as the Main Administrator for Call of War, English server. While I was at work (Real work, not volunteer work as this is), my Community Manager here at Bytro, Sarah, had given me a three hour window to get back to her on an issue. As my lunch break (when I commonly check up on issues my team is facing) was after this deadline, I missed it before I knew it was there; and my role with Bytro was severed. In her defense: I was at the end of a lengthy week-long sabbatical from my volunteer role (which I have put over a thousand hours into each year).

      I had held back, breaking the news to the community, with hopes that Bytro as a whole would answer my call to them. Each of them answered telling me that it had already been discussed, at length; the call is final.
      My question, as to how anything was discussed at length when I was only given three hours to speak to Sarah, was unanswered.

      I leave behind a strong team of Moderators. A team of talented Game Operators to ensure bug and other reports are properly handled. Finally, my well trained and able-bodied Senior Staff will remain vigilant that the processes run seamlessly, as MA Aeblemost gets settled in her chair. Main Administrator Aeblemost came to the position temporarily by my recommendation, to cover my week away. I first worked with her in Conflict of Nations, and trust she will be the right tool for Call of War to continue moving forward. She should be shown the same respect I was.. Unless I hadn't your respect. In that case, pound sand. :evil:

      Given the new status of my relationship with Bytro, I am finishing my final map on Call of War and allowing the Sun to set, from there. Those of you I have worked with, those of you that have worked for me, and all I have played maps and chatted with: I will miss our times. Those of you that know how to contact me outside of Bytro, feel free to drop me lines as you please. Until then, I will drink scotch and party in chat while this final map concludes.

      Again, I will miss our times. However, now is not the time for sadness. It is a time to rejoice in the past, to revel in the history of the Community we have built together, and to look forward to crossing paths in the future.

      Happy Hunting,
      WiseOdin
      Leader, SPQR Regulators
      Your Former Community Support




      Edit:

      It was brought to my attention, that many were trying to contact me on forum in private conversations to offer support, thank me for the two years I put into building your support team, or just to see what I'm up to, now. However, many were unable to do so, due to my conversations being full on the forum.

      Staff have conversation limits removed, due to the high volume of conversations helping players. Sadly, my limit was put back in place, and many are still trying to contact me. My conversations were actually above 110% full

      I've gone through my conversations and cleared up a lot of the excess in order to free up some space. There's now plenty of room for more private forum conversations, for those that were trying to get a hold of me
      Free Time looks good on me

      The post was edited 1 time, last by WiseOdin ().

    • This is a deeply regrettable decision on behalf of Bytro Labs' management. WiseOdin is by far the best senior customer relations person I have encountered during my two years as an active forum participant. Unlike numerous other staff members ---- both paid and volunteer ---- with whom I have interacted, WiseOdin had a strong sense of customer service, something that is too often lacking among Bytro's representatives. WiseOdin understood the need to maintain a courteous, professional detachment in his interaction with forum participants and Bytro's sometimes angry customers. Better than most, he knew when to apologize for Bytro's own problems, how to resolve those problems with a minimum of fuss, and when to read a forum participant or customer the riot act for their own misbehavior or discourtesy, and was always able to do so in a civil manner. It is a difficult job, a job which frankly should be held by a full-time paid professional with strong experience in customer relations, and that person needs to be a native English speaker in order to communicate effectively with the English language COW community.

      I don't pretend to know the details of what happened, beyond those outlined by WiseOdin above, but Bytro Labs would do well to seriously reconsider their volunteer community administrator model. If WiseOdin fails your standard of responsiveness and ability to communicate effectively, then it is time to hire a full-time paid professional to run the community. Moreover, during his tenure as the English community administrator, he has assembled by far the best overall volunteer staff of English language moderators and game operators in my two years here. I sincerely hope that Bytro Labs' home office employees will not see fit to return to the sub-standard customer service, often untimely, and sometimes disrespectful interaction with forum participants and Bytro Labs customers before Odin took the reins. Whoever his successor may be, they have Big Shoes to fill.

      The post was edited 2 times, last by MontanaBB ().

    • It won't be the same without you Chief.

      youtube.com/watch?v=WChTqYlDjtI
      War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



      VorlonFCW
      Main Administrator
      EN Support Team | Bytro Labs Gmbh

      >>> Click Here to submit a bug report or support ticket <<<
    • The whole of Bytro wishes WiseOdin all the best and wants to thank him for all the hours he put into the game and helping the community and support staff.

      That being said, the reason for this will as usual not be discussed in the forum, but I would ask all of you to keep in mind that things are not always just black and white.
      Sarah / Sasri
      Ex-Community Manager
    • Best service, during the days of WiseOdin I mean my brothers time as I came few months ago. :thumbsup: I remember you helping me. In the morning I was just angry, ignore that.


      "Attachment leads to jealously. The shadow of greed, that is."
      "In this war, a danger there is, of losing who we are."
      "Fear is the path to the dark side. Fear leads to anger. Anger leads to hate. Hate leads to suffering."