Announcement The CoWmunity NEEDS YOU!

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    • The CoWmunity NEEDS YOU!

      Greetings Generals,

      Do you YOU have what it takes to make a real difference to the CoWmunity?


      As the CoWmunity grows so too does the community support team need to grow so as to offer the best support and advice on a daily basis we NEED YOU!

      :!: We are currently looking for Chat/Forum moderators. :!:
      A position on the support team requires you to be professional in all decisions you make, and for you to be dedicated on making this game a better place for every player.

      You must be effective and fair (we are not judge, jury and executioner but a support tool for the CoWmunity).

      What we Need?

      We need players who have the time and knowledge of the game to provide a friendly player support service to our growing community.

      Open roles:
      We have open positions on our CoWmunity Moderation team and have plenty of places on the team for those who apply and meet our requirements.

      Our Moderation Team consists of;
      1. Chat Moderator
      2. Forum Moderators

      • As a Moderator, your main focus will be on the chat and forums. If a question is asked in chat or in the forum, you should be there to help the user.
      • You would also be expected to enforce our chat rules, forum rules and terms of use where needed.
      You will inevitably make mistakes in the course of your Moderation career. We use a skype group to communicate and to help each other (Dont worry we ue the IM tool). The chatroom will help you improve your work, only through open criticism from the team itself. From that you can then adjust accordingly.

      There are no pure Chat Moderators, because all Moderators must be active on both means of communication from the community (Chat and Forum).

      What responsibilities come with the job?

      • Communicating with players in a friendly and civil way
      • Correspondence with players when they contact you (and no doubt they will
      • Enforcing our Chat/forum rules and ToS
      • Participation in team meetings
      • ACTIVITY
      Requirements:
      This a volunteer role however some basic requirements are asked of you;
      • At least 18 years old.
      • You are active in game chat
      • You will be active on Forum
      • You have a skype account (don’t worry we only use the IM function to keep you in touch with the support team )
      • Ability to communicate with users in a professional and mature manner
      • You are a friendly person not driven by ego or titles
      • You have game experience and have a fairly good understanding of gameplay and mechanics (you do not need to be perfect we are all still learning)
      • Ability to work well in a team.
      • Knowledgeable about game mechanic
      • Willingness to lear
      • Ability to work efficiently and be reliable.
      How to Apply:
      • Please send your applications to @Aeblemost and @Stormbringer50/or contact @Dr. Leipreachan Your application should be sent through either the Call of War's website private message system, or through a private message in the Forum (conversation).
      Your application should contain the following:
      • Why do you want to join the support staff team
      • Have you previous experience in Support/Moderation from another game
      • How well do you know the game mechanics
      • Why should you be selected
      • Age?
      • Your skype name (as you will be contacted here VIA IM ONLY).
      NOTE: Of course any other information that you think will help you stand out and increase our consideration of you is welcome (maybe you are a secret Taylor Swift fan or like to throw cookies all over the place)!

      What to expect upon being hired?

      • Learning the job from an experienced staff member before you are expected to face the wrath of the community and their swords
      • Getting to know the rest of the support staff and learning how to enforce chat/forum rules
      • You will be given additional rights for the forum, the chat
      • You will have the chance for promotion to senior support staff (in time depending on performance)
      • The respect of the support team and the community for offering your free time to assist the community.
      We look forward to your application! 8o
      Dr. Leipreachán
      Community Support

      The post was edited 1 time, last by Dr. Leipreachán ().

    • ThankYouMr.President wrote:

      I would like to be considered, but really do not have any background as a game moderator. My resume would only consist of maintenance experience. Would you guys be willing to teach me enough to do the job properly?

      Certainly all applications will be considered. We don't expect you to know everything to start with.

      A moderators primary task is to answer questions of new players and help them get started, or direct them to a place to find the answers and help they need. We want the forum and chat to be a place that players can learn about the game and interact with other players. In order for that to be an enjoyable experience we have a few rules to enforce so that a few players don't ruin the experience for others.

      The rules that we enforce are fairly simple for the most part. You can read them here:
      forum.callofwar.com/index.php?thread/5-chat-rules/

      If you are still interested please apply by following the instructions above :)
      War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



      VorlonFCW
      Senior Game Operator
      EN Support Team | Bytro Labs Gmbh

      >>> Click Here to submit a bug report or support ticket <<<
    • Plenty of reading to be had here on the forum. Read through most of the pinned and recent posts in the questions and answers section and the community guides section and you will know more than most ;)
      War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



      VorlonFCW
      Senior Game Operator
      EN Support Team | Bytro Labs Gmbh

      >>> Click Here to submit a bug report or support ticket <<<
    • You are correct that the pace of change is sometimes hard to document, but the basics of help chat questions are usually fairly simple. I figure most players that have played more than a couple games and reached level 30 or so have enough experience.

      The most common questions are:

      Why am I out of food? and How do I get more?

      How do I invite someone to my coalition?

      Someone applied to my coalition but I can't find their application?

      How do I get planes onto an aircraft carrier?

      I have been made Game Admin, what does that mean?

      How do units heal?

      How do I prevent rebellions or improve province morale?

      what does Right Of Way mean?

      When does the day end?



      And I do have official answers for these and others in a handy cheat sheet to help new moderators ;)


      You don't need to write an essay in help chat, just a simple sentence, or even a couple words. If you don't know the answer to a question there is no shame in admitting you don't know, or will have to look that up, and there is usually someone else around that does know. Also for a lot of questions it is easier to direct the player to find the answer themselves. You aren't a reference library about how much damage does X unit do, but you explain that they can look that up in the research menu for each unit, and so on.


      There isn't really a test, more of a conversation, and a bunch of on the job training. I am not sure that I know everything myself :)
      War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



      VorlonFCW
      Senior Game Operator
      EN Support Team | Bytro Labs Gmbh

      >>> Click Here to submit a bug report or support ticket <<<
    • WarPtyLtd wrote:

      Question: any positions left ?
      There are always moderator openings for qualified applicants. Every day brings new players to the game who need guidance and assistance.


      There are also positions available for translators fluent in Japanese, Spanish, and Turkish currently, possibly others as well as that isn't really my department. :)
      War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



      VorlonFCW
      Senior Game Operator
      EN Support Team | Bytro Labs Gmbh

      >>> Click Here to submit a bug report or support ticket <<<