Pinned WebGL Enhanced Graphics troubleshooting

    This site uses cookies. By continuing to browse this site, you are agreeing to our Cookie Policy.

    • WebGL Enhanced Graphics troubleshooting

      I probably should have compiled all of this information into one place a while ago, but this is a thread to collect all of the information about WebGL in one place, rather than having the information scattered in at least half a dozen threads.





      The WebGL based Enhanced Graphics have been out for quite a while now, but there are still people that occasionally discover them, and have issues.


      The first question usually is: "Can I turn it off?"
      A) Yes you can switch the enhanced graphics off. From within the game you can open the settings menu in the lower right corner, and the button to toggle back and forth between enhanced graphics is near the top of the list, just under the switch to mobile button. Mobile users can also open the menu in the lower right, and then will need to click the settings gear to find this option.

      HOWEVER, you really ought to give the WebGL graphics a try. They are designed to operate more smoothly and result in less lag and a better overall experience for everyone, even or perhaps especially if you have an older computer. The WebGL uses your graphics card or graphics processor to render the map, instead of using the main chip for everything.
      War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



      VorlonFCW
      Main Administrator
      EN Support Team | Bytro Labs Gmbh

      >>> Click Here to submit a bug report or support ticket <<<
    • WebGL Enhanced Graphics Troubleshooting


      Part 1: Testing and/or disabling


      You should be able to switch back an forth between the two types of graphics, Enhanced and Default. If you don't have that option, or if the map fails to load properly, check these steps.



      First test of troubleshooting: visit this page:

      get.webgl.org/

      and it should tell you that your browser supports WebGL and show you a spinning cube.


      Second test: Visit this page:

      browserleaks.com/webgl

      And at about the 10th line, you should see this: "Major Performance Caveat False"
      If that reads true, that will disable the enhanced graphics, so you want to see the word "False"


      With the "Major Performance Caveat = True" result your game will only load in the default original graphics. If you believe that you are having a problem with the enhanced graphics loading the game properly, then the browserleaks site has a fair amount of information on it, including a section on enabling or disabling the WebGL in your browser.

      browserleaks.com/webgl#howto-enable-disable-webgl

      If you disable the WebGL features of your browser this will ensure that you load the game in default graphics.




      Fixing:

      If your browser / computer failed the above tests, there are several things that you can check. These might also help if you experience some lag with the enhanced graphics, because as was mentioned earlier the expectation is that WebGL graphics will run faster, better, and smoother on all systems that are capable of running them.


      1) Update your video card drivers. One player that I chatted with was not able to see the WebGL stuff on his 11 year old computer, even though that computer was top of the line at that point. I suggested to check the video card drivers, and they had not been updated in 11 years I am pleased to report that with updated drivers for the video card that the webGL test links were indeed functional.


      2) Verify that your browser has "Hardware Acceleration enabled". This is a fancy phrase for "Graphics card turned on"
      In chrome you can go to this link: chrome://settings/?search=acceleration and make sure the toggle is slid to the right. Other browsers have the same setting hidden somewhere. Firefox keeps moving it so I don't know which menu it is in now.




      3) This doesn't apply to all computers, but we have found that some of the high end ones, including some alienware gaming laptops need to have some settings tweaked. Open your graphics card control panel and tell your graphics card that your browser (Firefox or Chrome) shall be opened with your graphics card. The default setting is that browsers are opened with the onboard graphics card of the i7, and possibly others.


      I have a suspicion that steps 2 and 3 may accomplish the same things from a different direction, but they may not in all cases. You might check performance after each step and see how it works.
      War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



      VorlonFCW
      Main Administrator
      EN Support Team | Bytro Labs Gmbh

      >>> Click Here to submit a bug report or support ticket <<<
    • VorlonFCW wrote:

      3) This doesn't apply to all computers, but we have found that some of the high end ones, including some alienware gaming laptops need to have some settings tweaked. Open your graphics card control panel and tell your graphics card that your browser (Firefox or Chrome) shall be opened with your graphics card. The default setting is that browsers are opened with the onboard graphics card of the i7, and possibly others.
      Further instructions on this for Nvidia cards specifically:

      War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



      VorlonFCW
      Main Administrator
      EN Support Team | Bytro Labs Gmbh

      >>> Click Here to submit a bug report or support ticket <<<
    • Hi I just wondered if there is an update on this issue with regard to Tablet users. I had submitted a ticket sometime ago now as my tablet will not display the webGL graphics properly and had a response saying this was a known issue and was being worked on. My High Command membership runs out soon and I am reluctant to renew it when I cannot play the game properly. Tbh I am considering leaving the game if this issue is not fixed soon as I cannot do much when I cant see units on the map.
      kind regards
      Kai
    • The visibility of units on the map issue is not limited to tablets, but occurs here and there across all devices. This is having some updates with the next release which I believe will be next week.

      Of course the enhanced graphics are a work in progress, and we expect that switching the enhanced graphics off will resolve any issues that you may have. With each improvement there are always certain devices that we find need a special tweak which takes time.
      War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



      VorlonFCW
      Main Administrator
      EN Support Team | Bytro Labs Gmbh

      >>> Click Here to submit a bug report or support ticket <<<