Chat moderators

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  • Chat moderators

    I’d like to suggest the chat moderators take a moment to read what is typed in chat before banning a player. You get banned for almost violating the chat rules. All the while being banned watching people violate the rules in chat and not getting banned. Selective treatment should not be tolerated.
    Save the goldfish! They need your help! Goldfish are trapped in small bowls all across the globe!
  • Sorry, I brought up the issue with another in game moderator with no resolution. I already deleted the screenshots. I gave up on the issue, I don’t expect anything to be done, not that there is much that could be done anyway. After what has transpired, my best solution is to stop my purchases and I gave my opinion in a review.
    Save the goldfish! They need your help! Goldfish are trapped in small bowls all across the globe!
  • Every chat moderator receives the same instructions and training. We all follow the same rules and guidelines. Of course every moderator judges a situation slightly different because they have a different character, are more strict, or more flexible then others. Keep in mind that all moderators are volunteers that try to do good for the COW community.
    BMfox
    Moderator
    EN Community Support | Bytro Gmbh

    Check out my YouTube channel: https://www.youtube.com/c/BMfoxCallofWar


    Found a bug or need help? Send a ticket here!
  • and with every ban, we send an accompanying mail that lists the infraction, and all the links to the accompanying rules. In that mail is also the names of the individuals that supervise the chat moderators, and you should feel free to contact them with issues concerning interactions between you and other moderators, when you feel you have been wronged
  • Zippofish wrote:

    I gave my opinion in a review.

    You also mentioned in that public review the following line:



    Zippofish wrote:

    The worst part is that the whole conversation after my ban was in violation of the rules but no consequence for anyone else
    Which tells me, and everyone, that you are aware of the rules, and are aware that you were trying to test the rules.



    As you are not a staff member you have no knowledge of any staff actions taken against any other player in the chat. We do not discuss these actions with others, so your speculation that other violations were overlooked is unfounded.




    Should you wish to discuss your case further please contact one of my senior moderators in private. If you are not satisfied with their answer you may then ask me to review your case.
    War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill



    VorlonFCW
    Retired from Bytro staff as of November 30, 2020.

    >>> Click Here to submit a bug report or support ticket <<<
  • Hiho folks,

    Every ban in chat is an action of last resort by the chat moderator. The primary focus of a chat moderator is to assist the community and enforce our chat rules and agreed terms of use in order to adopt and keep in place a positive environment for all players.

    This been said, bans are given after a player has ignored a moderators warnings about certain rule breaks, these warnings could be 1 - 3 minimum (depending on situation) for serious rule violations like racism, glorification of national socialism, etc. no warning needs to be given and an instant ban is given after which a reminder warning to all players in chat about our chat rules is given. Players are sent pm for bans after ban is given

    The Senior Moderator reviews the ban with all evidence and will contact the accused user with reason for ban if appealed

    Our Agreed terms of use can be found here
    Our chat rules can be found here
    Our forum rules can be found here

    **Note: Forum rules and chat rules are one and the same so are equally enforced on both platforms.

    There is NO selective treatment all players are treated the same and all rules apply to all players (including members of the moderation team)

    As the EN Main Admin has given you advice on how to proceed his thread is now CLOSED!
    Chánfucius
    Community Support

    The post was edited 1 time, last by Dr. Leipreachán ().