Good day team,

Before I delete my account I would like to ask for help one last time in hopes I don’t have to delete my account and I can still enjoy playing CoW.

My problem is simple, as soon as the last update was released at the end of January, the button that switches to desktop mode does not work. The button makes war noises when pressed but it just doesn’t make the switch over to desktop mode.

I had two games going and it was doing this to both of them. I tried switching from my iPhone to my iPad and then to my desktop and then to my laptop but I had the same problem on all devices.

I reported this as a bug and received assistance from a nice gentleman named Dante Bugler1.

We went over at least a dozen basic refreshers such as logging in and out, clearing my cookies & browsers history, using several different browsers, updating all devices and browsers, copying and pasting the desktop links sent to me by Dante, etc. but nothing has worked so far. After the basics proofed fruitless, Dante advised he would send this problem up to the developers.

Two weeks later I asked for an update to this problem and I was advised that they did find a solution. The solution the dev team gave was “make sure your browser is updated and then erase the cookies. Of course this is one of the things Basic refreshers that Dante already had me try but he advised “this only works for most but not everyone”.

With that said, if the solution “doesn’t work for everyone” than it doesn’t seem as though anyone actually found a solution to this problem and there should be no reason to sweep this under the rug and forget about it.

Can someone/ anyone please help fix this problem?

Is there anyway to give the dev team my login credentials and let them see the problem from my point of view?

Yes, the game still works in mobile mode but mobile mode isn’t the full version that I enjoyed playing for the past several years. The mobile version is very inconvenient and time consuming. It doesn’t show you everything you need to know, it constantly crashes and it is in so many words a lesser versions of the game and now not enjoyable to play anymore.

Please CoW team, please help get this fixed. I don’t want to have to stop playing because of a bug that came from the most recent update.

Thank you for your time and best regards,

Peachez

I have followed all of your steps and completed this procedure once again.

It said all of my website data, cookies and history is at 0% per below:



I attempted to log back into CoW and it brings me to my current game but it is still in mobile mode.

I tried this on both my laptop and my iPad and the game is still stuck in mobile mode.

sorry I forgot to include this picture as well showing my browser history was also cleared.



please also note I attempted to use an incognito window but this did not work either.

Idea...

What if you personally Logged into my account and opened my current game?

Theory #1 - If you can play my current game on desktop mode, take a screen shot and send me it. This will show me it is something on my side.

Theory #2 - if you log in and cannot switch between desktop mode and mobile mode, then we know it’s something wrong with the game.

screen shots well received and duly noted with thanks.

Yes, once I cleared everything and typed in callofwar.com to safari and again on chrome it brought me to the CoW login screen. I input my credentials and the game opened in mobile mode. I even tried a incognito window after clearing the history and data and this still did not work.

I’m an just confused why the desktop mode button doesn’t work and why the desktop mode links I email myself aren’t working either.

I will continue your instructions, if this doesn’t work then maybe create a new account will. I don’t know at this point but thank you for your support.