VorlonFCW wrote:

Generally this means you created a new account instead of logging in to your existing account. Usually a couple people a week manage to do this.

When opening the page on mobile you need to use the "login" button instead of the "play" button. The "play" button will create a new account.

If you have created a new account accidentally please follow these steps. If you need help or clarification please reply.

1)First step is to check if you remember your login name and password. You can do this by visiting callofwar.com in any browser (A private or incognito window is necessary if you are logged in already) and trying the login menu in the upper right corner of desktop, or bottom center if on mobile. If you are sure of your username and password you can skip to step 3.

2) If you have forgotten your password you can recover it with the "forgot password" link within that login menu by entering the email address attached to that account.

3) If you used the same email address on this new account, that will prevent the "forgot password" link from operating correctly. You will need to change the password on the account that you can access to something else in order to recover the original account. (If you used different email accounts you can skip to step 4)

4) Mobile app users will need to delete the app and reinstall it. (Or if you used a mobile browser instead of the app you will need to delete the cookies pertaining to Callofwar.com from your browser.) This will allow you to use the "login" button and access your original account. As a reminder the "play" button will create a new account again. On desktop you can simply log out with the arrow button next to the settings gear under your name and rank.

Should you have any other questions please don’t hesitate to contact us.