Please fix, My battleship flotilla sitting on the ground. game 3323609
My NAVY on the ground
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Did you perform a sobriety test on the crew of your ship?
For this type of individual map issue please submit a bug report from the lower right corner of your game.War is a game that is played with a smile. If you can't smile, grin. If you can't grin keep out of the way til you can. - Winston Churchill
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are there any convoy units in the ship?hi
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no convoy, only ships and air
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Reported 48 hr ago in game, no response.
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RessRossoo wrote:
Reported 48 hr ago in game, no response.
hi -
Btw, we got some reports like this in the past week but we failed to repdroduce the issue.
It would help is if you can tell us what exactly the ships where doing before they were "teleported" to the province? What was their location? Which command did they have (where did they go?), when did it happen timewise (e.g. at daychange and on which ingame day?), is there anything else you remember doing?
Infos like that could help us to reproduce this so we can find the root cause.
Other than that individual cases like this can be solved with a workaround by out support team, who can despawn and respawn the units somewhere else. For that writing a ticket is required. -
Ships were located in the Bering sea, between two continents.
I’m really disappointed. My ticket was initialized on the local map 96 hr ago, with no response/ reaction. This really damages my experience with this game. This is not a single unit or a few units. All flootila stack on the ground 25 different types of ships and 18 planes that base on these ships. Total of 43 units stack.This is an absolutely unacceptable level of procrastination.I was patient for a long time, now it is out of control. Can someone help me? -
RessRossoo wrote:
Ships were located in the Bering sea, between two continents.
I’m really disappointed. My ticket was initialized on the local map 96 hr ago, with no response/ reaction. This really damages my experience with this game. This is not a single unit or a few units. All flootila stack on the ground 25 different types of ships and 18 planes that base on these ships. Total of 43 units stack.This is an absolutely unacceptable level of procrastination.I was patient for a long time, now it is out of control. Can someone help me?
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My ticket was Submitted 96 Hr ago
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I’m programmer myself, fixing front end/ GUI nothing to do with emulating error or troubleshooting
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RessRossoo wrote:
My ticket was Submitted 96 Hr ago
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Then shame on them that in 5 days they didn't respond to 2 tickets and they threatened not to help. In any case, we already won this game but it was much harder for us
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Hello, sorry for the inconvenient wait time. Sometimes our support has to deal with alot of issues. I am sure they will get back to you shortly!
Indeed fixing the issue manually for single occurences is possible by the support team, but fixing the root cause of random bugs like that is hard for the dev team without clear reproduction steps. Thanks for the tip with the Bering sea. We will keep an eye open. -
Freezy, I just made a primitive diagram for your team, to understand what happened.
Error appeared on an exact run for the next day.Thinking of some kind of overload of data, so it moved extra to the nearest location.
"An unknown error occurred during the upload" -
RessRossoo wrote:
Freezy, I just made a primitive diagram for your team, to understand what happened.
Error appeared on an exact run for the next day.Thinking of some kind of overload of data, so it moved extra to the nearest location.
"An unknown error occurred during the upload"
You mean the same problem happens again if you send new ships on the same course as the old ones? Then we indeed would need to know the exact path that you order them to take and where the problem happens.
Did you save it as jpg or png? You can also try putting it into a zip file.
If uploading does not work for you in the forum, please upload it at an image hosting side of your choice (just google image hoster) and post the link her please.
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