The new low graphics mode switch aren’t working.

RoylentheDMN · Dec 1st 2020, 3:46pm

I cannot revert back to normal graphics settings even if i switch the low graphics mode on and off.

Yes, i have rebooted the game
Yes, i have rebooted the phone
Yes, i already reinstalled
I’m on ios 14.1

thanks!
:wallbash

DoctorDR1 · Dec 1st 2020, 4:51pm

Can you try accessing the game from your phone's browser to see if you have the same problem? Also, please submit a support ticket with the info about this bug.

RoylentheDMN · Dec 1st 2020, 6:36pm

Its fine in browser. It switches low graphics mode is working properly. But not in game.

I have sent a report in game but they’re yet to reply.

DoctorDR1 · Dec 1st 2020, 6:46pm

Ok. You should receive a reply within 72 hours.

RoylentheDMN · Dec 3rd 2020, 3:59pm

As expected. The reply is usually very useless. They want me to update the game even though i already told them that i already reinstalled. [#XHT-389164]

RoylentheDMN · Dec 3rd 2020, 4:03pm

ooof. Wrong support ticket, though that one is still an issue.

[#VUS-511377] this is my support ticket for low graphics mode issue

RoylentheDMN · Dec 6th 2020, 5:01am

What now? I still cannot revert back to normal graphics. And yet another bug has risen. I cannot scroll down to selling section in market. I must say this game is awfully buggy.

freezy · Dec 9th 2020, 2:57pm

Hi, certain devices are automatically flagged as "low-end", meaning they will receive the low graphics mode no matter what. This is to reduce crashes on older devices. If you use a newer device you will be able to switch freely. Sorry that I cannot give you a better answer.

Perhaps we will allow users to override this in the future at there own risk, but that functionality does not exist yet.

The new low graphics mode switch aren’t working.

The new low graphics mode switch aren’t working.

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