I feel like these emails are so automated and I feel like a BOT is helping me. I would like to feel that a human is responding to my emails and caring for my bug report.
Support emails on CoW website.
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Don't worry. Our Game Operators actually look through your tickets and respond. Though they sound a little generic, at least we know their here and helping us through multiple bugs. Just can't say what's behind the scenes thoughCiro702
Moderator
EN Community Support | Bytro Labs Gmbh
Any problems or bugs found? Submit a ticket here!
"Having an army is good. Having the insight of an enemy's is better" -
Ciro702 wrote:
Though they sound a little generic
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Ciro702 wrote:
Just can't say what's behind the scenes though
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Tre wrote:
I feel like these emails are so automated and I feel like a BOT is helping me. I would like to feel that a human is responding to my emails and caring for my bug report.
Фарис Синановић, Суна -
Thank you for your bug report. Due to the workload we won't be able to inform you if or when the bug will be fixed but you can be assured that we investigate every case and try to find a solution. We would like to thank once again for taking the time to report the bugs you find. With your help we are constantly able to improve the game.
Thank you for your report. We will investigate it and take action according to our policies. Due to data protection regulations I won’t be able to inform you of the outcome of
Why can't all emails be like the top one -
Tre wrote:
Thank you for your bug report. Due to the workload we won't be able to inform you if or when the bug will be fixed but you can be assured that we investigate every case and try to find a solution. We would like to thank once again for taking the time to report the bugs you find. With your help we are constantly able to improve the game.
Thank you for your report. We will investigate it and take action according to our policies. Due to data protection regulations I won’t be able to inform you of the outcome of
Why can't all emails be like the top one
If you ever need in game suport like multi accaount players, or your units dont work or something, they enter your round and fix it for ya.Фарис Синановић, Суна -
ok that makes sense
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Tre wrote:
A little bit! They sound like robots.
DoctorDR1
Game Operator
EN Community Support | Bytro Labs Gmbh
Click Here to submit a bug report or support ticket
"Commander Cody, the time has come. Execute Order 66." -Sheev Palpatine -
Off topic but once i emailed this author and his response came in a DAY and it was SO robotic so i sent an ENRAGED email and ranted, next day he replied and swore he was human lol... i aplogized so much“I do not love the sword for its sharpness, nor the arrow for its swiftness, nor the warrior. I love only that which they defend.”
“If you win, you need not explain!”
“What difference does it make if destruction is wrought under the name of dictators or in the name of democracy?”
War is Peace
Slavery is Freedom
Weakness is Strength -
I am just saying it would be nice to have sound less robotic.
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we do what we canWHEELYBRIAN
Click Here to submit a bug report or support ticket
"This is only a game and not life so remember life before game"
said by me -
Like was said, we just don’t have the time to hand write 100 custom responses a day. We do try to elaborate when our usual responses don’t give the whole picture.DoctorDR1
Game Operator
EN Community Support | Bytro Labs Gmbh
Click Here to submit a bug report or support ticket
"Commander Cody, the time has come. Execute Order 66." -Sheev Palpatine -
some responses are human tho bcz a bot cannot give you 10,000 gold for reporting a bug.“ To command is to serve, nothing more and nothing less.”
For support ticket click here
forum rank list(the better one)
join my discord server>discord.gg/nbydn7sEaS
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All responses are human. We have some prewritten responses to some common issues that we just basically copy and paste.DoctorDR1
Game Operator
EN Community Support | Bytro Labs Gmbh
Click Here to submit a bug report or support ticket
"Commander Cody, the time has come. Execute Order 66." -Sheev Palpatine -
DoctorDR1 wrote:
All responses are human. We have some prewritten responses to some common issues that we just basically copy and paste.