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So for those wondering, no matter how bad of an issue you are having the policy is this: They will give you a refund, it will add a negative balance for whatever gold you had. You can not play the game again until you get all of that gold back again. Meaning, that once you have bought anything from the company, you can either have your money back and not be able to play, or you can have your money back and spend it all again to get gold. ALSO they don't refund gold back to you at all. They also …

Does anyone know where the policy on refunds is? I bought gold to play in my first game, a good bit, then I came to find out people were cheating. The two other big coalitions were actually the same people multiboxing. I got proof and showed customer service. I asked for a refund due to the fact that there was active cheating going on, and the fact I spend a lot on Rockets and to get to Nuke Rockets, which happen to be bugged and don't work at all. I also played Evony and Rise of Kingdoms to get…